Refund & Return Policy

At Shopmodernest.com, we are committed to ensuring your satisfaction with every purchase. However, we understand that there may be instances where you need to return an item. Below, we have outlined our returns and refunds policy, including the applicable procedures.

This policy does not affect your statutory rights under UK consumer protection laws, including your rights under the Consumer Rights Act 2015. For more information about your legal rights, please refer to the UK Government’s Consumer Rights website (www.gov.uk/consumer-protection-rights) or contact your local Trading Standards Office.

As part of our quality assurance, we reserve the right to inspect returned goods to verify any reported faults or damage. This helps us handle returns fairly and efficiently.

If You Change Your Mind (Right to Cancel)

Under the Consumer Contracts Regulations 2013, if you decide to cancel your order after receiving your items, you may return the product for a full refund under the following conditions:

  • The item must be unused, in its original packaging, and in a resellable condition.

  • The return request must be made within 14 days of delivery.

  • This policy applies only to physical products. Digital goods (e-books, software, downloadable content, etc.) are non-refundable.

  • Refunds will be processed via your original payment method within 10 business days of receiving the returned item.

If Your Product is Faulty on Arrival

If your item is faulty upon delivery, you have the right to:

  • A repair

  • A replacement

  • A full refund

Please contact us within 14 days of receiving the item to arrange a return. If a repair is not feasible, we will provide a replacement or a refund in line with UK consumer laws.

If Your Product Develops a Fault After Use

If your product develops a fault after use, most items are covered by a manufacturer’s warranty. In such cases:

  • We recommend contacting the manufacturer directly for the fastest resolution.

  • Some manufacturers offer on-site repairs or telephone support.

  • If further assistance is required, you may contact us for support.

  • If a repair is not possible, we may offer a replacement or refund, depending on the circumstances and in accordance with UK consumer law.

If Your Product is Damaged on Arrival

If your order arrives visibly damaged, please follow these steps:

  • Refuse delivery if the package is significantly damaged.

  • If you accept the delivery, note the damage on the courier’s receipt and contact us within 14 days.

  • We will arrange a replacement once the damaged item is returned to our warehouse.

If You Receive the Wrong Item

If you receive an item that is different from your order, notify us within 14 days by submitting a request through our Online Returns Form. We will arrange for the correct item to be shipped to you at no additional cost.

If You Receive a Duplicate Order

If you receive a duplicate order, please inform us as soon as possible via our Online Returns Form so we can arrange a return and refund.

How to Return Your Item

  • All returns must be properly packaged to prevent damage during transit.

  • Please review our Return Packaging Guidelines before shipping your item back.

  • Use our Online Returns Form to initiate a return request and obtain further instructions.

Faulty Products – Troubleshooting First

If you believe your product is faulty, we recommend contacting our technical support team via email or live chat. Many issues can be resolved remotely. If the problem cannot be fixed, you will receive a fault reference number to proceed with the return.

Refund Process

To request a refund, please follow these steps:

  1. Contact Customer Support – Email support@shopmodernest.com with your order number, reason for the refund request, and any supporting documentation (such as photos or videos, if applicable).

  2. Approval Review – We will review your request and notify you within 3 business days if it is approved or if additional information is required.

  3. Processing – If approved, refunds will be issued via your original payment method within 10 business days (processing times may vary depending on your bank or payment provider).

For further assistance, please reach out to our customer support team. We are here to help!